36. INTERPERSONAL SKILLS (IS)

Program Outline

There is a combination of role play and training activities aimed at developing your communication skills in an enjoyable and relaxed environment.

Program Contents

Effective Communication:

– Communication Purposes, Media, Styles, Results and Process.

Business Relationships:

– Effective and ineffective business relationships.

– Expectations of internal auditor.

Meeting and interviewing skills:

– types of meetings and interviews.

– structure of interviews

– types of questions

– common problems when meeting or interviewing clients.

– effective questioning strategies for dealing with challenging situations.

– golden rules of effective meetings and interviews.

Negotiating Skills

– Structure of negotiations.

– preparing for negotiations.

– Win-win and other outcomes.

– golden rules of effective negotiation.

– developing the win-win approach to negotiations.

Presentation Skills

– Preparing for oral presentations

– Making a presentation and handling question.

– Golden rules of effective presentations.

– developing your presentation skills.

Presented by:

Tassili Specialist Trainers

Duration

30Hours.The program is delivered in 10 days, 3 hours per day.

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