Dealing with difficult people is a challenge that can consume your time, energy and resources. To avoid this, you need a management strategy that helps you deal effectively with the problem behaviour, and helps them become cooperative and productive members of the team. This interactive course uses case studies and group feedback to help you find the best approach for you, to facilitate increased workplace harmony.
Learn management strategy to get the best from those who:
Understand what can trigger difficult behaviour
Identify different types of personalities and plan strategies for dealing with individuals
Be aware of communication barriers and learn how to handle emotion
Achieve effective results through continual performance management
Understand the legal issues surrounding performance management for difficult people
Be aware of ulterior motives for conflict
Know when to involve HR
Uncover inspirational approaches to managing difficult people and situations
What will I gain from this course?
A better understanding of the root causes of difficult behaviour
The confidence to stop one member of the team demoralising the others
The skills to adapt your management style to suit different personalities
Managers who consider one or more members of their team to be ‘difficult’, and HR professionals who are looking to learn best practice in this area.
Tassili specialist trainers.
with a total of 20 Hours, This program’s duration is Five days, four hours per day.
This course utilises interactive learning methods to ensure a ‘real world’ understanding of the issues. Training tools include role plays, case studies and group feedback.