The purpose of the ITIL® Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management.
The ITIL® Foundation certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL practices for service management without further guidance.
The ITIL® Foundation Course gives an introduction of how the practices are used. Trainees learn about Information Technology Infrastructure Library, its design, structure, values and uses. Upon successful passing of the ITIL® Foundation exam, the trainee will be recognized with 2 credits in the ITIL qualification Track scheme.
The target group of the ITIL® Foundation certificate in IT Service Management is drawn from:
Candidates can expect to gain knowledge and understanding in the following upon successful completion of the Training and examination components related to the ITIL® Foundation certification.
None, although a familiarity with IT service delivery will be beneficial.
Additionally, We strongly recommend candidates to have an intermediate level of English language proficiency or higher to attend the ITIL Course and especially the Foundation, Intermediate & Practitioner Exams.
The Course is divided in total of nine logical modules plus Mock Exam Module to cover the syllabus for ITIL® 2011 course, as prescribed by the Examiner. The modules have been arranged in a logical sequence to ensure continuity and consistency of the covered topics.
The duration of this course is Three Days , Eight hours per day with a total of 24 hours.