This program is about understanding how emotion affects work performance and relationships in the workplace, It covers how to ensure emotions can be controlled and focused into a greater “task efficiency” and quot;relational effectiveness”. A combination of insight, Skills and abilities are identified and practiced to enable you to drastically improve your ability to grasp what is driving a particular situation and adapt your behavior to gain the most beneficial outcome.

Who should attend?

Every company needs all staff to be as emotionally intelligent as possible to give it a competitive edge. This emotional intelligence program will benefit anyone who wants to get ahead in their career.

How will this program benefit you?

upon completion you will be able to:

  • Improve your workplace effectiveness with improved emotional intelligence awareness.
  • become more aware of your EQ “blind spots”
  • Use emotional intelligence knowledge to become a better leader.
  • learn how to develop your emotional intelligence.
  • Read and interpret “silent messages” people send.
  • use emotional intelligence in difficult conversations
  • improve your decision making capabilities.

Program Outline:

This program covers the following key topics:

  • Introduction to emotional intelligence and why it matters.
  • Understanding the benefits of emotional intelligence in both life and the workplace.
  • The consequences of emotions in business.
  • Managing your emotions.
  • Developing social awareness.
  • Enhancing relationships
  • Dealing with difficult people and difficult situations.

Key Emotional intelligence factors including:

  • Social awareness.
  • Self Awareness.
  • Self management.
  • Social Skills
  • Self-regulation
  • Self motivation
  • Empathy
  • Interpersonal sensitivity.

Emotional Intelligence and Leadership:

  • The role of emotional intelligence in leadership.
  • Improve decision making based on improved awareness and controlled emotions.
  • Temper negative responses.
  • Learn to channel energy and enthusiasm to motivate.
  • Increasing capabilities with respect to negotiating, collaborating, relationship building and influence.
  • Overcoming fear of providing honest and candid feedback.
  • learn how to effectively hold people accountable.
  • Understand how your emotions affect your thoughts and actions.
  • Learn  how to work more effectively with difficult people.
  • Deal with tension and conflict more constructively.
  • Developing and Contributing to an emotionally intelligent workplace culture.

Developing your Emotional intelligence.

  • EQ vs. IQ
  • Assess to your own levels of EQ.
  • Creating an EQ development plan.
  • Learn Strategies to develop your EQ.

Presented by: Tassili Specialist trainers.

Duration: 20 Hours, This program’s duration is five days, four hours per day.