61. Managing Difficult People (MDP)


Dealing with difficult people is a challenge that can consume your time, energy and resources. To avoid this, you need a management strategy that helps you deal effectively with the problem behaviour, and helps them become cooperative and productive members of the team. This interactive course uses case studies and group feedback to help you find the best approach for you, to facilitate increased workplace harmony.


Learn management strategy to get the best from those who:

  • say they will do things but don’t deliver
  • disrupt the team’s performance
  • are ambitious but easily frustrated
  • are often aggressive when dealing with yourself or others
  • are overly cynical and destroy team morale
  • desire promotion but aren’t ready
  • refuse to accept feedback and do not respond to standard performance management processes

Understand what can trigger difficult behaviour

Identify different types of personalities and plan strategies for dealing with individuals

Be aware of communication barriers and learn how to handle emotion

Achieve effective results through continual performance management

Understand the legal issues surrounding performance management for difficult people

Be aware of ulterior motives for conflict

Know when to involve HR

Uncover inspirational approaches to managing difficult people and situations


What will I gain from this course?

A better understanding of the root causes of difficult behaviour

The confidence to stop one member of the team demoralising the others

The skills to adapt your management style to suit different personalities

Intended for

Managers who consider one or more members of their team to be ‘difficult’, and HR professionals who are looking to learn best practice in this area.

Presented by:

Tassili  specialist trainers.


with a total of 20 Hours, This program’s duration is Five days, four hours per day.


This course utilises interactive learning methods to ensure a ‘real world’ understanding of the issues. Training tools include role plays, case studies and group feedback.

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