The aim of this program is to enable candidates to appreciate the importance of understanding and applying effective interpersonal skills in the workplace. It will explore the use of tools, techniques and exercises to assess your interpersonal skills, identify your strengths and areas where you would like to improve. This includes identifying the barriers that may exist and how these could be removed.
Who should attend?
This program will be suitable for those who have already had exposure to business and organisational practices through work experience. Namely, Engineering, Health and safety and IT professional.
How will this program benefit you?
Upon completion you will be able to:
– Understand the importance of developing and sustaining effective business relationships.
– implement the principles for effective communication including bob verbal communication.
– develop and apply effective listening skills.
– apply negotiation skills to achieve positive outcomes.
– manage conflict and resolve discrepancies.
– develop and deliver powerful presentations.
Program outline:
There is a combination of role play and training activities aimed at developing your communication skills in an enjoyable and relaxed environment. The program will cover the following topics:
Effective Communication:
– Communication purposes, media, stles, results and process.
Business relationships:
– effective and ineffective business relationships
– exceptations of internal auditors.
Meeting and interviewing skills:
– types of meetings and interviews
– structure of interviews
– types of question
– common problems when meeting or interviewing clients
– effective questioning strategies for dealing with challenging situations.
– golden rules of effective meetings and interviews.
Negotiation Skills:
– Structure of negotiations.
– preparing for negotiations.
– win-win and other outcomes.
– golden rules of effective negotiation.
– developing the win-win approach to negotiations.
Presentation Skills:
– Preparing for oral presentations.
– making a presentation and handling questions.
– golden rules of effective presentations.
– developing your presentation skills.
presented by: Tassili Specialist trainers.
Duration: 40 hours.
This program is delivered in 10 days, 4 hours per day.
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